---
title: "Reset a Gravity Forms form after each Jovvie Checkout payment"
description: "Make a Gravity Forms form return to a blank form after the Jovvie Checkout payment confirmation, ready for the next customer."
url: https://docs.jovvie.com/checkout/gravity-forms/auto-reload/
section: "Jovvie Checkout > Gravity Forms"
last_updated: 2026-10-08
---

# Reset a Gravity Forms form after each Jovvie Checkout payment

Section: Jovvie Checkout > Gravity Forms

> Make a Gravity Forms form return to a blank form after the Jovvie Checkout payment confirmation, ready for the next customer.

Set up auto-reload for Jovvie Checkout in Gravity Forms so your form is ready for the next customer after each payment. After a customer pays, they come back to your form’s page and see the form’s confirmation. With auto-reload, the page then returns to a blank form after a short delay. Use it on a kiosk, a counter, or any device that takes payments one after another.

## Before you start

- The Jovvie add-on is installed and connected. See [Install and connect](https://docs.jovvie.com/checkout/gravity-forms/install-and-connect/).
- You are signed in to WordPress as an administrator.

## Change auto-reload

Auto-reload is on by default, and the delay is 5 seconds. These settings apply to every form that uses Jovvie on your site.

1. In WordPress, go to **Forms** > **Settings** > **Jovvie Payments**.
2. Find the **Confirmation** group.
3. To keep auto-reload on, leave **Auto-reload** selected. Its label is **After showing the confirmation, reload the page to a fresh form**.
4. In **Reload delay (seconds)**, enter how long the confirmation stays on screen. The default is 5.
5. Save your settings.

To turn auto-reload off, clear the **Auto-reload** checkbox and save. The confirmation then stays on screen until someone leaves the page.

The **Reload delay (seconds)** field is only used while **Auto-reload** is on.

## When it applies

- Auto-reload works when the form’s confirmation shows a message on the same page. If the form’s confirmation sends the customer to another page or web address, they are sent there and the page does not reload.
- If the customer leaves the Jovvie payment page without paying, they go straight back to a fresh form. No confirmation shows.

> **Tip**
>
> Choose a delay that gives the customer enough time to read the confirmation. If staff need to read details from it, such as an entry number, use a longer delay or turn auto-reload off.

## Need help?

If the page does not reload as described here, contact [Jovvie support](https://jovvie.com/support/).