---
title: "Open the cash drawer in Jovvie Point of Sale"
description: "Open the cash drawer from the register without making a sale."
url: https://docs.jovvie.com/point-of-sale/cash/open-the-drawer/
section: "Jovvie Point of Sale > Cash management"
last_updated: 2026-10-26
---

# Open the cash drawer in Jovvie Point of Sale

Section: Jovvie Point of Sale > Cash management

> Open the cash drawer from the register without making a sale.

Use **Open Drawer** to open the cash drawer from the register without making a sale, for example to give change for a non-cash sale or to count cash. It does not record a sale, and it does not change the till.

## Before you start

- Cash management is turned on for the station, as either **Full Cash Management** or **Open Drawer Only**.
- A **Cash Drawer Location** is chosen for the station. This is required even if your register is set up to print locally. See [Set up cash management](https://docs.jovvie.com/point-of-sale/set-up/cash-management/).
- Your cash drawer is connected and working with your receipt printer. Use hardware with verified support for your operating system.
- You have permission to manage cash.
- If your station asks for a PIN for this action, have the **Cash Management PIN** ready.

## Open the drawer

The steps depend on the cash management mode of your station. If the cart menu shows **Open Drawer**, your station uses **Open Drawer Only**. If it shows **Cash Management**, your station uses **Full Cash Management**.

### In Open Drawer Only mode

1. Select the three-dot button in the cart to open the cart menu.
2. Select **Open Drawer**.
3. On the screen that appears, select **Open Drawer**.
4. If the **Enter Cash Management PIN** screen appears, enter the PIN. If it does not appear, skip the next step.
5. Select **Verify**.

### In Full Cash Management mode

You need an open till to see the **Cash Till** screen. See [Open the till](https://docs.jovvie.com/point-of-sale/cash/open-the-till/).

1. Select the three-dot button in the cart to open the cart menu.
2. Select **Cash Management**.
3. On the **Cash Till** screen, select **Open Drawer**.
4. If the **Enter Cash Management PIN** screen appears, enter the PIN. If it does not appear, skip the next step.
5. Select **Verify**.

The register shows **Cash drawer opened**, and the drawer opens.

## If the drawer does not open

### **Open Drawer** is greyed out, or **“No cash drawer location is configured for this station.”**

**Symptom:** You cannot select **Open Drawer**, or you see this message when you select it.

**Cause:** No **Cash Drawer Location** is chosen for the station.

**Fix:** Ask an administrator to choose a **Cash Drawer Location** for the station. See [Set up cash management](https://docs.jovvie.com/point-of-sale/set-up/cash-management/).

### **“Failed to open cash drawer.”** or **“An error occurred while opening the cash drawer.”**

**Symptom:** You select **Open Drawer**, the drawer stays closed, and you see one of these messages.

**Cause:** The request to open the drawer through its printer did not succeed. Often the printer is off or not connected.

**Fix:**

1. Check that the printer the drawer is connected to is on, connected, and working.
2. Try to open the drawer again.

### A message starting with **“Incorrect Passcode.”**

**Symptom:** The **Enter Cash Management PIN** screen shows a message starting with **Incorrect Passcode.** and the number of attempts left.

**Cause:** The PIN you entered does not match the station’s **Cash Management PIN**.

**Fix:** Enter the PIN again. After too many wrong tries, the screen closes with **Maximum attempts reached. Please try again later.** Wait before you try again, or ask a manager for the PIN.

## Still need help?

If the drawer still does not open, contact [Jovvie support](https://jovvie.com/support/).