--- title: "Open the till in Jovvie Point of Sale" description: "Start a cash session at the register by entering the cash you put in the drawer." url: https://docs.jovvie.com/point-of-sale/cash/open-the-till/ section: "Jovvie Point of Sale > Cash management" last_updated: 2026-10-08 --- # Open the till in Jovvie Point of Sale Section: Jovvie Point of Sale > Cash management > Start a cash session at the register by entering the cash you put in the drawer. Open the till at the start of a shift to start a cash session. The till is the cash you keep at the register. The register records the cash you start with, then keeps track of cash sales, cash refunds, and other cash movements against it. See the [glossary](https://docs.jovvie.com/start-here/glossary/#till) for more. Each station (one register in Point of Sale) has its own till. Only one till session can be open at a time for a station, and for each currency if the station accepts more than one. ## Before you start - Cash management is set to **Full Cash Management** for this station. See [Set up cash management](https://docs.jovvie.com/point-of-sale/set-up/cash-management/). - You have permission to manage cash. By default, administrators and shop managers do. If you do not see **Cash Management** in the register menu, ask an administrator. - Count the cash in the drawer. You will enter this amount as the opening float, which is the cash you start the shift with. - If your station asks for a PIN on this action, have the **Cash Management PIN** ready. > **Note** > > **Open Drawer Only** mode has no till. In that mode the menu item is called **Open Drawer**. See [Open the cash drawer](https://docs.jovvie.com/point-of-sale/cash/open-the-drawer/). ## Open the till 1. Sign in to the register. See [Open the register and sign in](https://docs.jovvie.com/point-of-sale/sell/open-the-register/). 2. Select the three-dot button in the cart to open the cart menu. 3. Select **Cash Management**. If no till is open, the **Open Till** screen appears. Once a till is open, a green dot appears next to **Cash Management** in the menu. The dot turns red when no till is open at the station. If the station accepts more than one currency, the dot stays green while any currency’s till is open. 4. If the station accepts more than one currency, select the currency tab at the top first. Each currency has its own till. 5. In **Opening Float**, enter the amount of cash in the drawer. If you leave it empty, the opening float is 0.00. 6. Optional: in **Note**, enter a note, such as the name of the shift. 7. Select **Open Till**. 8. If the **Enter Cash Management PIN** screen appears, enter the PIN. If it does not appear, skip the next step. 9. Select **Verify**. The register shows **Till opened successfully**, and the **Cash Till** screen appears with a status of **Open**. It shows the **Opening Float** and the **Expected Total**. Right after you open the till, both are the same amount. ## What happens next While the till is open, the register updates the **Expected Total** each time: - A customer pays with cash, or with the cash part of a split payment. The amount added is the cash you keep, which is the cash received minus any change given. - A cash refund is made. The refunded amount is taken off. This also happens when you refund an order that was paid with a split payment that included cash. - You record a paid in, paid out, drop, or adjustment. See [Record paid in, paid out, drops, and adjustments](https://docs.jovvie.com/point-of-sale/cash/record-cash-events/). > **Caution: Refunds of split payments** > > When you refund an order paid with a split payment that included cash, the till takes off the full refund amount, even if part of the money went back to the customer by card or another method. After this kind of refund, check the **Expected Total**. If it is too low, record an **Adjustment** for the amount that did not leave the drawer. See [Record paid in, paid out, drops, and adjustments](https://docs.jovvie.com/point-of-sale/cash/record-cash-events/). Cash sales are only added to the till if it is open when the sale is completed. You can still take cash payments with no till open, but they are not added to any till session. When your shift ends, [close the till](https://docs.jovvie.com/point-of-sale/cash/close-the-till/). ## If you see an error ### **“An open cash session already exists for this station and currency.”** **Symptom:** You select **Open Till** and see this message. **Cause:** A till is already open for this station and currency, possibly from another device. **Fix:** Select **Cash Management** to see the open till. Keep using it, or [close the till](https://docs.jovvie.com/point-of-sale/cash/close-the-till/) or [void the session](https://docs.jovvie.com/point-of-sale/cash/void-a-session/) before you open a new one. ### **“Cash management is not enabled for this station.”** **Symptom:** You try to open a till and see this message. **Cause:** The station is not set to **Full Cash Management**. **Fix:** Ask an administrator to turn on **Full Cash Management** for the station. See [Set up cash management](https://docs.jovvie.com/point-of-sale/set-up/cash-management/). ### **“You do not have permission to manage cash.”** **Symptom:** You try to open a till and see this message. **Cause:** Your user is not allowed to manage cash. **Fix:** Ask an administrator to give your user cash management permission. ### **“Failed to open till.”** **Symptom:** You select **Open Till** and see this message. **Cause:** The register could not open the till. **Fix:** 1. Select **Cash Management** to check whether a till is now open. 2. If no till is open, try to open it again. 3. If it keeps happening, contact [Jovvie support](https://jovvie.com/support/).