---
title: "Record paid in, paid out, drops, and adjustments in Jovvie Point of Sale"
description: "Record cash added to or taken from the drawer during a shift, and review the till's event history."
url: https://docs.jovvie.com/point-of-sale/cash/record-cash-events/
section: "Jovvie Point of Sale > Cash management"
last_updated: 2026-10-26
---

# Record paid in, paid out, drops, and adjustments in Jovvie Point of Sale

Section: Jovvie Point of Sale > Cash management

> Record cash added to or taken from the drawer during a shift, and review the till's event history.

Use these actions when cash moves in or out of the drawer for a reason other than a sale. Each one changes the **Expected Total**, so it still matches your count when you close the till.

| Action         | Use it when                                                             | Effect on the expected total |
| -------------- | ----------------------------------------------------------------------- | ---------------------------- |
| **Paid In**    | You add cash to the drawer, such as extra change from the safe.         | Adds the amount.             |
| **Paid Out**   | You take cash from the drawer to pay for something, such as a delivery. | Subtracts the amount.        |
| **Drop**       | You move cash out of the drawer for safekeeping, such as to a safe.     | Subtracts the amount.        |
| **Adjustment** | You need to add a correction to the expected total.                     | Adds the amount.             |

## Before you start

- A till is open for this station. See [Open the till](https://docs.jovvie.com/point-of-sale/cash/open-the-till/).
- You have permission to manage cash.
- If your station asks for a PIN on this action, have the **Cash Management PIN** ready.

## Record a cash event

1. Select the three-dot button in the cart to open the cart menu.
2. Select **Cash Management**.
3. If the station accepts more than one currency, select the currency tab first.
4. Under **Actions**, select **Paid In**, **Paid Out**, **Drop**, or **Adjustment**.
5. In **Amount**, enter the amount as a positive number. The register adds or subtracts it for you based on the action you chose.
6. Optional: in **Note**, enter the reason.
7. Select **Submit**.
8. If the **Enter Cash Management PIN** screen appears, enter the PIN. If it does not appear, skip the next step.
9. Select **Verify**.

The register shows a message such as **Paid In recorded successfully** and returns to the **Cash Till** screen. The **Expected Total** updates.

> **Tip**
>
> Add a note to every paid out, drop, and adjustment. The note appears in the event history and in the **Cash Till** report, which helps when you review a variance later.

## Fix a mistake

You cannot edit or delete an event after you submit it. If you recorded the wrong amount, record a second event in the opposite direction (for example, a **Paid In** to undo a **Paid Out**) and add a note explaining why.

## See the event history

1. On the **Cash Till** screen, select **Event History**.
2. Scroll the list. The newest event is first.
3. If the list ends with **Load More**, select it to see older events.
4. Select the close button at the top right of the list to go back.

Each event shows its type, its amount (with a plus or minus sign), the date and time, and its note. Besides the events described in [Record a cash event](https://docs.jovvie.com/point-of-sale/cash/record-cash-events/#record-a-cash-event), the history includes entries the register adds by itself:

- **Opening Float**, when you open the till.
- **Cash Payment**, for each cash sale or cash part of a split payment, while the till is open.
- **Cash Refund**, for each refund of a cash sale, while the till is open. A refund of an order paid with a split payment that included cash also adds a **Cash Refund**. It uses the full refund amount, even if part of the money went back by card or another method. If so, record an **Adjustment** for the part that did not leave the drawer.

If the list is empty, you see **No events found.**

## If you see an error

### **“Failed to add event.”**

**Symptom:** You select **Submit** and see this message.

**Cause:** The register could not record the event, or it recorded the event but could not refresh the **Cash Till** screen.

**Fix:**

1. Close and reopen **Cash Management**.
2. Check the **Expected Total**.
3. Open **Event History** and look for the event you just tried to record.
4. If the event is in the list, do not record it again.
5. If the event is not in the list, record it again.

### **“Failed to load events.”**

**Symptom:** You open **Event History** and see this message instead of the list.

**Cause:** The register could not load the event history.

**Fix:** Close the list and open it again. If it keeps happening, contact [Jovvie support](https://jovvie.com/support/).