---
title: "Void a till session in Jovvie Point of Sale"
description: "Cancel an open till session without counting the cash, for example when you opened it by mistake."
url: https://docs.jovvie.com/point-of-sale/cash/void-a-session/
section: "Jovvie Point of Sale > Cash management"
last_updated: 2026-10-26
---

# Void a till session in Jovvie Point of Sale

Section: Jovvie Point of Sale > Cash management

> Cancel an open till session without counting the cash, for example when you opened it by mistake.

Voiding cancels the open till session without a cash count. Use it when you opened a till by mistake or started a session that should not count. For a normal end of shift, [close the till](https://docs.jovvie.com/point-of-sale/cash/close-the-till/) instead.

Voiding a session does not undo or refund any sale. Orders paid in cash stay in your store. The session is kept and shows **void** as its status in the **Cash Till** report, with no counted amount or variance. See [Cash till reports](https://docs.jovvie.com/point-of-sale/cash/reports/).

## Before you start

- A till is open for this station.
- You have permission to manage cash.
- If your station asks for a PIN on this action, have the **Cash Management PIN** ready.

## Void the session

1. Select the three-dot button in the cart to open the cart menu.

2. Select **Cash Management**.

3. If the station accepts more than one currency, select the tab for the session you want to void.

4. Select **Void Session**.

5. In the confirmation that asks **Are you sure you want to void this session?**, select **Void Session** again.

   To keep the session instead, select **Cancel**.

6. If the **Enter Cash Management PIN** screen appears, enter the PIN. If it does not appear, skip the next step.

7. Select **Verify**.

The register shows **Session voided successfully** and goes back to the **Open Till** screen. You can open a new till right away. See [Open the till](https://docs.jovvie.com/point-of-sale/cash/open-the-till/).

> **Caution**
>
> You cannot undo a void. The cash you started with, and any paid in or paid out entries, are no longer part of an open session. Count the drawer before you open a new till so the new opening float is correct.

## If you see an error

### **“Cash session is not open.”**

**Symptom:** You try to void the session and see this message.

**Cause:** The session was already closed or voided, possibly from another device.

**Fix:** Select **Cash Management** to check the till’s status. If the **Open Till** screen appears, no session is open, and there is nothing to void.

### **“Failed to void session.”**

**Symptom:** You try to void the session and see this message.

**Cause:** The register could not void the session.

**Fix:**

1. Select **Cash Management** to check whether the session is still open.
2. If it is still open, try to void it again.
3. If it keeps happening, contact [Jovvie support](https://jovvie.com/support/).