--- title: "Find and view orders in Jovvie Point of Sale" description: "Open the Orders panel in the register, filter by status, search, and see the details of an order." url: https://docs.jovvie.com/point-of-sale/orders/find-orders/ section: "Jovvie Point of Sale > Manage orders" last_updated: 2026-10-26 --- # Find and view orders in Jovvie Point of Sale Section: Jovvie Point of Sale > Manage orders > Open the Orders panel in the register, filter by status, search, and see the details of an order. The Orders panel in the Jovvie Point of Sale register lists the orders in your store, so staff can look up a sale, check its status, or pick up an order they saved earlier. The list is not limited to sales taken at the register you are using. It can include online orders too. ## Before you start - You need a Point of Sale user with permission to view orders. If you do not see **Orders** in the register, ask an administrator or shop manager to check your permissions. - The **Orders** button can also be hidden for a station. See [Show or hide register buttons](https://docs.jovvie.com/point-of-sale/set-up/register-buttons/). ## Open the Orders panel 1. Open the register. See [Open the register and sign in](https://docs.jovvie.com/point-of-sale/sell/open-the-register/). 2. Click **Orders** at the top of the cart. The cart is replaced by the list of orders. If new orders are waiting, a number appears next to **Orders**. See [Show a badge for new orders](https://docs.jovvie.com/point-of-sale/set-up/order-notifications/). 3. To go back to the cart, click **Orders** again, or click **Close** at the bottom of the panel. ## Read the list Each row shows the order number, the date, the customer, the status, and the total. The columns are **Orders**, **Date**, **Customer**, **Status**, and **Total**. - For orders from today, the date column shows the time. For earlier orders it shows **Yesterday** or the date. - Orders with the **Pending payment** status also show how long ago they were saved, for example “Saved 5 min ago”. - Click a status badge to show its full name. - Scroll down to load more orders. ## Filter by status Tabs above the list filter orders by status. The number on a tab is how many orders have that status. 1. Click a tab, such as **Pending payment**, **Processing**, **Completed**, or **Cancelled**, to see only those orders. 2. To see other statuses, click **More** and choose one. 3. Click the active tab again, or click **All**, to see every order. If no orders match, the panel shows **No orders found with this status**. If there are no orders at all, it shows **No orders found in the system**. An administrator or shop manager can choose which statuses appear as tabs, and in what order, with **Order Status Filter Tabs** on the **Cart** tab of the station. Statuses that are not chosen stay under **More**. ## Search for an order If your user has permission to search orders, a search box replaces the customer button at the top of the panel. 1. Click **Orders** to open the panel. 2. In **Search orders**, type what you are looking for. 3. Click **Search**. 4. To clear the search, click the clear icon in the box. ## See the details of an order 1. Find the order in the list. 2. Click the three-dot button at the end of the row. 3. Click **Order Details**. The details window shows: - The status, customer, payment method, and date. - **Billing Address** and **Shipping Address**, when the order has them. - **Line Items**, with the quantity of each item and how many were refunded. - **Order Totals**, including **Subtotal**, **Discount**, **Shipping**, **Tip**, **Tax**, **Total**, and, if the order was refunded, **Refunded** and **Net Total**. - **Order Notes**, split into **Customer Note** and **Internal Notes**. - **POS Information**, with the **Station** and **Cashier** that took the order. - **Custom Fields**. Click **Show other meta** to see more. At the bottom of the window you may also see: - **View Order Source**: opens the order in your dashboard. See [See Point of Sale orders in your dashboard](https://docs.jovvie.com/point-of-sale/orders/in-your-dashboard/). - **Refund**: starts a refund. See [Refund an order in the register](https://docs.jovvie.com/point-of-sale/orders/refund/). - **Edit Order in Station**: loads the order back into the cart. See [Save an order and finish it later](https://docs.jovvie.com/point-of-sale/orders/save-and-resume/). To change the status from this window, click the status badge and pick a new status. See [Change an order’s status](https://docs.jovvie.com/point-of-sale/orders/change-status/). ## Other actions in the row menu The three-dot menu on each row also has these actions: - **Edit Order**: loads the order into the cart. It only appears for orders that can still be edited. - **Change Status**: see [Change an order’s status](https://docs.jovvie.com/point-of-sale/orders/change-status/). - **Invoice Link**: only for orders that were sent as an invoice. See [Follow up on an unpaid invoice](https://docs.jovvie.com/point-of-sale/sell/invoice-follow-up/). - **Order Source**: opens the order in your dashboard. If you have access to your dashboard orders, **View Admin** at the bottom of the panel opens the orders list there.