---
title: "Add shipping to an order in Jovvie Point of Sale"
description: "Add a shipping method and cost to an order that goes to a customer's address."
url: https://docs.jovvie.com/point-of-sale/sell/add-shipping/
section: "Jovvie Point of Sale > Take payments"
last_updated: 2026-10-08
---

# Add shipping to an order in Jovvie Point of Sale

Section: Jovvie Point of Sale > Take payments

> Add a shipping method and cost to an order that goes to a customer's address.

Use shipping when the order is going to the customer instead of leaving with them. The register works out which shipping methods are available from the customer’s address, so you can pick one and add its cost to the sale.

## Before you start

- Shipping must be turned on for your store, and your shipping zones and methods must be set up. If shipping is turned off, **Add shipping** does not appear. See [Change shipping settings](https://docs.jovvie.com/point-of-sale/sell/add-shipping/#change-shipping-settings).
- The order needs a customer. The **Add shipping** button only shows after you add one. See [Add a customer to a sale](https://docs.jovvie.com/point-of-sale/sell/add-a-customer/).
- The customer needs a complete billing or shipping address, with first and last name, street address, city, postcode, and country. To ship to the billing address, the customer’s billing email must also be filled in. **Shipping Details** has no email field and does not need one.
- The **Add shipping** button can be hidden for a station. If you do not see it, ask an administrator or shop manager.

## Add shipping

1. Tap the three-dot menu in the cart totals area.
2. Tap **Add shipping**. The **Select Shipping Location** screen opens.
3. Choose which of the customer’s addresses to ship to. Only complete addresses are listed.
4. Tap **Next**. The **Select Shipping Method** screen opens.
5. Tap the shipping method you want. Each shows its name and cost, or **Free**.
6. Tap **Apply**.

Shipping appears in the cart totals and is added to the total.

## If no options appear

- If you see **Oops, no shipping methods are setup for the customer**, the customer’s address is incomplete. Check that every address field has a value, edit the customer, and try again. See [Add a customer to a sale](https://docs.jovvie.com/point-of-sale/sell/add-a-customer/).
- If you see **Oops, no shipping methods are setup for the location.**, your store has no shipping method for that address. An administrator or shop manager needs to add a shipping zone for it. See [Change shipping settings](https://docs.jovvie.com/point-of-sale/sell/add-shipping/#change-shipping-settings).
- If the customer’s address was just changed, tap **Sync** to reload it.
- If you see a message starting with **Oops, something went wrong: Error**, wait a moment and try again. If it keeps happening, see [Loading and sync problems](https://docs.jovvie.com/point-of-sale/troubleshooting/sync/).

## Remove shipping

Tap the remove button next to **Shipping** in the cart totals.

## Change shipping settings

An administrator or shop manager manages shipping for your store.

**If you use Standalone:**

Contact [Jovvie support](https://jovvie.com/support/) if you need to change this.

**If you use WooCommerce:**

In your WordPress admin, go to **WooCommerce** > **Settings** and open the **Shipping** tab to set up shipping zones and methods.

## Next step

[Add a note to an order](https://docs.jovvie.com/point-of-sale/sell/add-a-note/)