---
title: "Take a Stripe invoice payment another way in Jovvie Point of Sale"
description: "Check an invoice's payment status before taking payment in person, then check that its payment link was cancelled."
url: https://docs.jovvie.com/point-of-sale/sell/invoice-paid-another-way/
section: "Jovvie Point of Sale > Take payments"
last_updated: 2026-10-08
---

# Take a Stripe invoice payment another way in Jovvie Point of Sale

Section: Jovvie Point of Sale > Take payments

> Check an invoice's payment status before taking payment in person, then check that its payment link was cancelled.

Sometimes a customer you sent an invoice to comes back and wants to pay in person. This page shows you how to load the order into the cart and take the payment with another method, without charging the customer twice. First make sure the invoice was not already paid.

> **Note: Stripe only**
>
> Invoices use your connected Stripe account. They are not available with NMI. See [Stripe and NMI: what’s different](https://docs.jovvie.com/payments/stripe-vs-nmi/).

> **Caution**
>
> If the order is **On hold** because the customer paid a different amount, do not take another payment. See [Invoice paid but order is on hold](https://docs.jovvie.com/point-of-sale/troubleshooting/invoice-on-hold/).

## Before you start

- The order status is **Pending payment**.
- If **Invoice Link** appears in the order’s menu, open it and tap **Check status**. Continue only if you see **Not paid yet. The link is still active.** or **The payment link was cancelled.** See [Follow up on an unpaid invoice](https://docs.jovvie.com/point-of-sale/sell/invoice-follow-up/).
- If **Invoice Link** does not appear in the order’s menu, see [If Invoice Link is not in the menu](https://docs.jovvie.com/point-of-sale/sell/invoice-follow-up/#if-invoice-link-is-not-in-the-menu).

## Take the payment

1. Check your Stripe Dashboard for this order’s payment. Confirm that no payment succeeded and none is still processing. If you are not sure, stop and contact [Jovvie support](https://jovvie.com/support/).
2. Ask the customer not to use the payment link.
3. In the order’s menu, tap **Edit Order** to load the order into the cart. See [Save an order and finish it later](https://docs.jovvie.com/point-of-sale/orders/save-and-resume/).
4. Tap **Checkout**.
5. Take the payment with another method.

## Check that the payment link was cancelled

After the order is paid another way and moves to **Processing** or **Completed**, the register tries to cancel the invoice payment link. If the order moves to any other status, the register does not try.

1. Open the order’s details. See [Find and view orders](https://docs.jovvie.com/point-of-sale/orders/find-orders/#see-the-details-of-an-order).
2. Check **Internal Notes**.

- A note ending with **the invoice payment link was cancelled.** means the link was cancelled.
- If that note is not there, or you see a note starting with **Could not cancel the invoice payment link**, the old link may still work. Contact [Jovvie support](https://jovvie.com/support/) before you ask the customer for any other payment.

## Related pages

- [Follow up on an unpaid invoice](https://docs.jovvie.com/point-of-sale/sell/invoice-follow-up/)
- [Resend an invoice](https://docs.jovvie.com/point-of-sale/sell/resend-an-invoice/)