---
title: "Redeem WooCommerce Points and Rewards in Jovvie Point of Sale"
description: "Show a customer the points they earn on an order and let them redeem their points for a discount at checkout."
url: https://docs.jovvie.com/point-of-sale/sell/points-and-rewards/
section: "Jovvie Point of Sale > Take payments"
last_updated: 2026-10-26
---

# Redeem WooCommerce Points and Rewards in Jovvie Point of Sale

Section: Jovvie Point of Sale > Take payments

> Show a customer the points they earn on an order and let them redeem their points for a discount at checkout.

This page is for stores that use the WooCommerce Points and Rewards extension. If your store uses it, the register can show a **Points & Rewards** screen at checkout. This page shows you how to use it to see how many points the customer earns on the order and let them use their points for a discount.

Points and Rewards work the same whether your store uses Stripe or NMI for cards.

## Before you start

- The WooCommerce Points and Rewards extension is installed and active on your store. Points values and limits come from its settings.
- On the station’s **Cart** tab, **Enable Points and Rewards on Checkout** is selected. An administrator or shop manager sets this in **POS** > **Stations** > **Edit Station**.
- The order has a customer. See [Add a customer to a sale](https://docs.jovvie.com/point-of-sale/sell/add-a-customer/). For orders without a customer, the screen only appears if the station’s **Point and Rewards behavior for guest customer** is set to **Offer to select customer**.
- The cart has at least one item. See [Find and add products](https://docs.jovvie.com/point-of-sale/sell/add-products/).

If tips are on for the station, the **Points & Rewards** screen opens before the tip screen. If **Display Points and Rewards after Tips** is selected on the station’s **Cart** tab, it opens after the tip screen.

## Redeem points

1. In the cart, tap **Checkout**.

   The **Points & Rewards** screen opens with the customer’s name. **Points Earned** shows the points the customer earns on this order. **Current Points** and **Value of Points** show the customer’s balance.

2. Tap **Redeem Points**. The button shows how many points will be used.

   The register applies the discount to the order and shows **Points was successfully redeemed.** Checkout continues with the lower total. If the tip screen comes next, complete it.

3. Take the payment as usual. For example, see [Take a cash payment](https://docs.jovvie.com/point-of-sale/sell/cash/) or [Take a Stripe card reader payment in Jovvie Point of Sale](https://docs.jovvie.com/point-of-sale/sell/card-payment-stripe/).

The points are taken from the customer’s balance when you tap **Redeem Points**. The discount is added to the order as a coupon.

## Continue without redeeming

On the **Points & Rewards** screen, tap **Do not Redeem**. Checkout continues with the full total. The customer still earns the points shown under **Points Earned**, based on your Points and Rewards settings.

You might see one of these instead of **Redeem Points**:

- A message starting with **Get** and ending with **more points to redeem them**: the customer does not have enough points yet. Tap **Continue**.
- **Maximum allowed points per order has already been redeemed**: no more points can be used on this order. Tap **Continue**.

## If the order has no customer

If the order has no customer, the screen shows **Add Customer to the Order** and **Skip**.

1. Tap **Add Customer to the Order**.

2. Choose or add the customer.

   The register goes back to the cart.

3. Tap **Checkout** again.

To continue without a customer, tap **Skip**. No points are earned or redeemed.

## Undo a redemption

If you leave checkout after redeeming and then tap **Checkout** again, the register removes the earlier discount and gives the points back to the customer. The **Points & Rewards** screen opens again, and you can choose again.

## If the points cannot be redeemed

If something goes wrong, the register shows a message, such as **Error: Insufficient points.**, and checkout continues without the discount. Check the total before you take payment. To try again, tap **Cancel checkout**, then tap **Checkout** again.