---
title: "Resend a Stripe invoice in Jovvie Point of Sale"
description: "Email the invoice payment link to the customer again from the register."
url: https://docs.jovvie.com/point-of-sale/sell/resend-an-invoice/
section: "Jovvie Point of Sale > Take payments"
last_updated: 2026-10-08
---

# Resend a Stripe invoice in Jovvie Point of Sale

Section: Jovvie Point of Sale > Take payments

> Email the invoice payment link to the customer again from the register.

Use **Resend** to email the invoice payment link to the customer again, for example when they did not get the email or lost it. To send an invoice for the first time, see [Send an invoice to pay later](https://docs.jovvie.com/point-of-sale/sell/invoice/).

> **Note: Stripe only**
>
> Invoices use your connected Stripe account. They are not available with NMI. See [Stripe and NMI: what’s different](https://docs.jovvie.com/payments/stripe-vs-nmi/).

> **Caution**
>
> If the order is **On hold** because the customer paid a different amount, do not tap **Resend**. See [Invoice paid but order is on hold](https://docs.jovvie.com/point-of-sale/troubleshooting/invoice-on-hold/).

## Before you start

- **Invoice Link** appears in the order’s menu. If it does not, you cannot resend the invoice from the register. Check whether the customer paid, as described in [If Invoice Link is not in the menu](https://docs.jovvie.com/point-of-sale/sell/invoice-follow-up/#if-invoice-link-is-not-in-the-menu), then contact [Jovvie support](https://jovvie.com/support/).
- The customer has not already paid. See [Follow up on an unpaid invoice](https://docs.jovvie.com/point-of-sale/sell/invoice-follow-up/).

## Resend the invoice

1. Find the order in the register’s order history. See [Find and view orders](https://docs.jovvie.com/point-of-sale/orders/find-orders/).
2. Tap the three-dot button at the end of the order’s row.
3. Tap **Invoice Link**.
4. Tap **Check status**. Continue only if you see **Not paid yet. The link is still active.**
5. Tap **Resend**.

**Resend** emails the customer the same payment link again. When the email is sent, you see **Invoice sent to** and the email address. If it fails, you see **The invoice email could not be sent.** or another error message, and the window may show a message starting with **Email failed:**. Check the customer’s email address and try again.

## If the window shows Invoice link expired

If the window shows **Invoice link expired**, **Resend** issues a new link with a new due date. The old link expiring does not tell you whether the customer paid.

1. Tap **Check status**. Continue only if you see **Not paid yet. The link is still active.** or **The payment link was cancelled.**
2. Check your Stripe Dashboard for this order’s payment. Confirm that no payment succeeded and none is still processing. If you are not sure, stop and contact [Jovvie support](https://jovvie.com/support/).
3. Tap **Resend**.

## Related pages

- [Follow up on an unpaid invoice](https://docs.jovvie.com/point-of-sale/sell/invoice-follow-up/)
- [Take an invoice payment another way](https://docs.jovvie.com/point-of-sale/sell/invoice-paid-another-way/)