--- title: "Split a payment in Jovvie Point of Sale" description: "Let a customer pay for one order with two or more payment methods, such as part cash and part card." url: https://docs.jovvie.com/point-of-sale/sell/split-payment/ section: "Jovvie Point of Sale > Take payments" last_updated: 2026-10-26 --- # Split a payment in Jovvie Point of Sale Section: Jovvie Point of Sale > Take payments > Let a customer pay for one order with two or more payment methods, such as part cash and part card. Use **Split payment** when a customer wants to pay for one order in more than one way, for example part in cash and part by card. You choose each payment method and the amount for it. The payment amounts, minus any cash change, must add up to the order total. ## Before you start - The **Split Payment** payment method is turned on. See [Choose payment methods](https://docs.jovvie.com/point-of-sale/set-up/payment-methods/). - Each method you want to use in the split is turned on. - If the split includes a card payment, the reader or terminal is turned on and connected to the internet. See [Take a Stripe card reader payment in Jovvie Point of Sale](https://docs.jovvie.com/point-of-sale/sell/card-payment-stripe/) or [Take an NMI terminal payment in Jovvie Point of Sale](https://docs.jovvie.com/point-of-sale/sell/card-payment-nmi/). - If the split includes cash and your station uses cash management, open the till to start a cash session first. See [Open the till](https://docs.jovvie.com/point-of-sale/cash/open-the-till/). - The cart has at least one item. See [Find and add products](https://docs.jovvie.com/point-of-sale/sell/add-products/). ## What you can split - Each payment method can be used once in a split. - **Invoice** cannot be part of a split payment. Do not add it to a split. To send an invoice, see [Send an invoice to pay later](https://docs.jovvie.com/point-of-sale/sell/invoice/). - Paying by QR code is not part of a split payment. - Cards can be part of a split with a Stripe reader (**Swipe/Insert/Tap** marked **with Stripe Terminal**), with **Enter Card** (Stripe only), or with an NMI terminal (**Swipe/Insert/Tap** marked **with NMI Terminal**). - Express checkout does not start a reader on its own for a split payment. ## Split the payment 1. In the cart, tap **Checkout**. 2. If a tip screen or a **Points & Rewards** screen opens, complete it first. See [Accept a tip](https://docs.jovvie.com/point-of-sale/sell/tips/) and [Redeem Points and Rewards](https://docs.jovvie.com/point-of-sale/sell/points-and-rewards/). 3. At the bottom of the payment screen, tap **Split payment**. The screen changes to **Split**, and the top shows **To split** and the order total. 4. Tap **Select Payment Method**. 5. Tap the first payment method the customer will use. 6. In **Amount Tendered**, enter the amount the customer will pay with this method. 7. Tap **Add another payment option**. 8. Tap the next payment method. 9. In **Amount Tendered**, enter the amount for this method. To fill in whatever is left of the total, tap **Add Rest**. 10. Repeat steps 7 to 9 for any other methods. 11. For a card method, also select the reader or terminal, or type the card details for **Enter Card**. 12. Check that the payment amounts, minus any cash change shown next to **Change:**, add up to the order total. If the pay button shows the amount, it also shows **Balance** and the difference. 13. If the split includes cash, collect the cash from the customer. The register records the cash amount you entered and does not check that you received it. 14. If the split includes a method that only records a payment, such as **Check Payments**, make sure you have received that payment. See [Record other payment types](https://docs.jovvie.com/point-of-sale/sell/other-payment-types/). 15. Tap the pay button. By default it shows **Pay** and the amount. 16. If the split includes a card reader or terminal, ask the customer to tap, insert, or swipe their card, and follow the prompts on its screen. When every part of the payment goes through, the register shows the completed order. Tap **New Order** to start the next sale. All parts of the split are processed when you tap the pay button. To keep things simple for the customer, use only one card reader or terminal in each split. ## Cash in a split If one of the methods is **Cash**, the cash amount can be more than what is left to pay. The register shows the change next to **Change:** at the top of the screen. The change cannot be more than the cash amount. If it is, you see **Oops! Cash change cannot exceed the cash payment.** This happens when the amounts on the other methods add up to more than the order total. Reduce the amounts on the other methods so they do not go over the order total. Then enter the cash you actually received. ## Change the methods before you pay - To remove a method from the split, tap the remove button (X) on its row. You can only remove a method when the split has more than one method. - To leave the split and pay with a single method, tap **Split** at the top of the screen. ## If part of the split fails > **Caution: Do not charge twice** > > A card part of a split can go through even when the register shows an error. Do not tap the pay button again until you know which parts were paid. If one part of the split fails, the register shows an error, such as a message starting with **Oops! Payment method** or **Oops! Following payment methods have failed processing**. Some parts may show **Paid**, and you cannot change or remove them. A part that is not marked **Paid** may still have been charged. When one part fails, a card part that went through at the same time can be left without the **Paid** marker. If you tap the pay button again, the register tries every part that is not marked **Paid**, including that card. 1. Read the error to see which method failed. 2. For every card part of the split, check whether that card was charged: - For a Stripe reader or **Enter Card**, check your Stripe Dashboard. - For an NMI terminal, check the terminal screen. If the terminal is still waiting for a card, cancel the transaction on the terminal. 3. Find the order in the register’s order history. See [Find and view orders](https://docs.jovvie.com/point-of-sale/orders/find-orders/). 4. If a card part was charged or is still processing but is not marked **Paid**, stop. Do not tap the pay button again. Contact [Jovvie support](https://jovvie.com/support/). 5. Fix the problem with the failed part, for example by choosing another reader or correcting the amount. 6. Tap the pay button again only when you have confirmed that no part you are retrying was charged and none is still processing. If you see **The payment may have completed, but the order could not be updated. Check the order history and the payment status before charging again.**, some or all of the money may already have been taken. Follow the steps in [If part of the split fails](https://docs.jovvie.com/point-of-sale/sell/split-payment/#if-part-of-the-split-fails) before you do anything else. If you are not sure what was paid, contact [Jovvie support](https://jovvie.com/support/) before you take another payment. ## Cancel a split after part of it was paid If you leave the split after one or more parts were paid, the register warns you with a message starting with **Warning! Some split payments have already been processed.** The money for those parts has already been taken. The warning only counts parts marked **Paid**. A card part that was charged but not marked **Paid** does not trigger it, so check every card part as described in [If part of the split fails](https://docs.jovvie.com/point-of-sale/sell/split-payment/#if-part-of-the-split-fails) before you leave the split. The best option is usually to finish the split. First follow the checks in [If part of the split fails](https://docs.jovvie.com/point-of-sale/sell/split-payment/#if-part-of-the-split-fails). Only when you have confirmed that no part you are retrying was charged and none is still processing, fix the failed part and tap the pay button again, or use another payment method for that part. If you must cancel: 1. Confirm the cancellation in the warning. 2. Return the money for every part that was paid: - **Cash:** give the cash back to the customer. - **Stripe card:** refund the payment in your Stripe Dashboard. - **NMI terminal:** refund the transaction outside Point of Sale. If you are not sure how, contact [Jovvie support](https://jovvie.com/support/). - **Other methods:** return the money the way your business normally does. The register does not refund the paid parts for you when you cancel. ## Refunds A refund in the register for a split payment only records the refund, even if part of the payment was by card. Return the money for each part yourself. See [Refund an order in the register](https://docs.jovvie.com/point-of-sale/orders/refund/).