---
title: "Set up passcodes and user switching in Jovvie Point of Sale"
description: "Let several staff members share one register by locking it and signing in with a passcode or a login."
url: https://docs.jovvie.com/point-of-sale/set-up/user-switching/
section: "Jovvie Point of Sale > Set up"
last_updated: 2026-10-26
---

# Set up passcodes and user switching in Jovvie Point of Sale

Section: Jovvie Point of Sale > Set up

> Let several staff members share one register by locking it and signing in with a passcode or a login.

Set up user switching so several staff members can share one Jovvie Point of Sale register in Standalone or WooCommerce. With user switching, each person signs in to the same station, and their sales are recorded under their own name. You turn it on for each station.

## Before you start

- Staff have user accounts that can use Point of Sale.
- You need to be an administrator or shop manager.
- To set another staff member’s passcode, you also need permission to edit their user profile. If you cannot open or update it, ask your administrator.

## Choose how staff sign in

You can choose between two ways for staff to sign in, called switch types:

- **Passcode**: staff pick their name and enter a 4 to 6 digit passcode. Each person needs a passcode set up first.
- **Login**: staff enter their username or email and their password.

## Give a user a passcode

Skip this section if you use **Login**.

**If you use Standalone:**

Contact [Jovvie support](https://jovvie.com/support/) to set up or change a staff member’s passcode in Standalone.

**If you use WooCommerce:**

1. In your WordPress admin, go to **Users** and open the staff member’s profile.
2. Find **POS Operator Passcode**. This section only shows for users who can use Point of Sale.
3. Select **Enable Passcode**.
4. In **Passcode**, enter 4 to 6 digits.
5. In **Confirm Passcode**, enter the same digits.
6. Click **Update User**.

To keep the current passcode, leave **Passcode** blank.

Staff can also change their own passcode in the register if you turn on profile editing. See [Let staff edit their profile](https://docs.jovvie.com/point-of-sale/set-up/profile-edit/).

> **Note**
>
> Only users with **Enable Passcode** selected and a passcode saved appear on the passcode screen.

## Turn on user switching for a station

1. Go to **POS** > **Stations**.
2. Click **Edit Station** on the station.
3. Open the **Users** tab.
4. Under **User Switch**, set **Enable User Switch** to **Enabled**.
5. Set **Switch Type** to **Passcode** or **Login**.
6. Click **Save**.

## Lock the register automatically

Use these two options if you want the register to lock without staff doing anything. Both are in the same **User Switch** section.

- **Auto-Lock Timeout**: locks the register after no activity. Choose **Never**, **30 seconds**, **1 minute**, or **5 minutes**.
- **Lock After Each Sale**: select **Enabled** to lock the register when a sale finishes.

Click **Save** after you change them.

## What staff see

When user switching is on, a staff member who is already signed in and allowed at this station can go straight into the register. In **Passcode** mode, this only works if they also have a passcode set up. Everyone else sees the sign-in screen, and so does everyone after the register has been locked.

- With **Passcode**, staff tap their name and enter their passcode, then click **Sign In**.
- With **Login**, staff enter their username or email and password, then click **Unlock**.

To lock the register by hand, open the register menu and click **Lock Station**. The next person then signs in.

If nobody can sign in with **Passcode**, the screen shows **No operators available for this station.**

**Symptom:** No staff names appear on the passcode screen.

**Cause:** No staff member has been set up for passcode sign-in at this station.

**Fix:** For WooCommerce, check that each user’s **POS Operator Passcode** section has **Enable Passcode** selected and a passcode saved. For Standalone, or if the problem continues, contact [Jovvie support](https://jovvie.com/support/).

## Related pages

- [Let staff edit their profile](https://docs.jovvie.com/point-of-sale/set-up/profile-edit/)
- [Log out inactive users](https://docs.jovvie.com/point-of-sale/set-up/auto-logout/)
- [Sign-in and passcode problems](https://docs.jovvie.com/point-of-sale/troubleshooting/sign-in/)