---
title: "Contact support"
description: "How to reach Jovvie support and what to include so we can help you quickly."
url: https://docs.jovvie.com/troubleshooting/contact-support/
section: "Troubleshooting"
last_updated: 2026-10-26
---

# Contact support

Section: Troubleshooting

> How to reach Jovvie support and what to include so we can help you quickly.

If a page in these docs does not solve your problem, Jovvie support is happy to help. This page lists what to gather first so they can help you quickly.

## Before you contact support

Gather these details. They help support find the problem faster.

- Which Jovvie product you use: Jovvie Pay, Jovvie Checkout, or Jovvie Point of Sale.
- For Jovvie Checkout, which integration you use: WooCommerce, Gravity Forms, GiveWP, Event Tickets, or your own integration.
- For Point of Sale, the station name. A station is one register in Point of Sale.
- Whether you use Stripe or NMI.
- The exact message you saw, word for word. A screenshot of the message also helps.
- The date and time it happened.
- What you were doing when it happened, and what you already tried.

> **Caution**
>
> Never send card numbers, passwords, or API keys to support, in any form or message.

## Contact support

Contact [Jovvie support](https://jovvie.com/support/).