Turn on Jovvie Checkout debug logs for Event Tickets

This page helps you turn on the error log in the Jovvie plugin for Event Tickets. A log is a record of what the plugin did. Turn it on when you are troubleshooting, so Jovvie support can see what went wrong.

You need to be a WordPress administrator. The Logs section appears after your Stripe account is connected. See Install and connect.

Turn on logging

1. In your WordPress admin, go to Tickets > Settings.
2. Open the Payments tab, then open the Jovvie settings.
3. Scroll to Logs.
4. Select Enable logging.
5. Save your changes at the bottom of the page.

Repeat the action that caused the problem. The log only records problems that happen while logging is on.

If the problem involved a payment

Before you repeat a payment, check your Stripe Dashboard. Make sure no payment went through and none is still processing. If you cannot confirm this, contact Jovvie support before you repeat it. Never charge a real customer again just to record the problem.

Download the log

1. Go to Logs on the Jovvie settings.
2. Click Download log.
3. Send the file to Jovvie support only when they ask for it.

If you see Log is empty., nothing has been recorded yet.

Caution

The log can contain details about your site and your orders. Share it only with Jovvie support. Do not post it in public forums or chats.

Delete the log

1. Go to Logs on the Jovvie settings.
2. Click Delete log.

Turn off logging

1. Clear Enable logging.
2. Save your changes.

Turn logging off when you are done troubleshooting. Turning it off does not delete the existing log. Use Delete log for that.

Need help?

Contact Jovvie support.