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Take a Stripe invoice payment another way in Jovvie Point of Sale

Sometimes a customer you sent an invoice to comes back and wants to pay in person. This page shows you how to load the order into the cart and take the payment with another method, without charging the customer twice. First make sure the invoice was not already paid.

Before you start

Section titled “Before you start”
  • The order status is Pending payment.
  • If Invoice Link appears in the order’s menu, open it and tap Check status. Continue only if you see Not paid yet. The link is still active. or The payment link was cancelled. See Follow up on an unpaid invoice.
  • If Invoice Link does not appear in the order’s menu, see If Invoice Link is not in the menu.

Take the payment

Section titled “Take the payment”
  1. Check your Stripe Dashboard for this order’s payment. Confirm that no payment succeeded and none is still processing. If you are not sure, stop and contact Jovvie support.
  2. Ask the customer not to use the payment link.
  3. In the order’s menu, tap Edit Order to load the order into the cart. See Save an order and finish it later.
  4. Tap Checkout.
  5. Take the payment with another method.
Section titled “Check that the payment link was cancelled”

After the order is paid another way and moves to Processing or Completed, the register tries to cancel the invoice payment link. If the order moves to any other status, the register does not try.

  1. Open the order’s details. See Find and view orders.
  2. Check Internal Notes.
  • A note ending with the invoice payment link was cancelled. means the link was cancelled.
  • If that note is not there, or you see a note starting with Could not cancel the invoice payment link, the old link may still work. Contact Jovvie support before you ask the customer for any other payment.
Section titled “Related pages”