Open the cash drawer in Jovvie Point of Sale

Use Open Drawer to open the cash drawer from the register without making a sale, for example to give change for a non-cash sale or to count cash. It does not record a sale, and it does not change the till.

Before you start

Cash management is turned on for the station, as either Full Cash Management or Open Drawer Only.
A Cash Drawer Location is chosen for the station. This is required even if your register is set up to print locally. See Set up cash management.
Your cash drawer is connected and working with your receipt printer. Use hardware with verified support for your operating system.
You have permission to manage cash.
If your station asks for a PIN for this action, have the Cash Management PIN ready.

Open the drawer

The steps depend on the cash management mode of your station. If the cart menu shows Open Drawer, your station uses Open Drawer Only. If it shows Cash Management, your station uses Full Cash Management.

In Open Drawer Only mode

Select the three-dot button in the cart to open the cart menu.
Select Open Drawer.
On the screen that appears, select Open Drawer.
If the Enter Cash Management PIN screen appears, enter the PIN. If it does not appear, skip the next step.
Select Verify.

In Full Cash Management mode

You need an open till to see the Cash Till screen. See Open the till.

Select the three-dot button in the cart to open the cart menu.
Select Cash Management.
On the Cash Till screen, select Open Drawer.
If the Enter Cash Management PIN screen appears, enter the PIN. If it does not appear, skip the next step.
Select Verify.

The register shows Cash drawer opened, and the drawer opens.

If the drawer does not open

Open Drawer is greyed out, or “No cash drawer location is configured for this station.”

Symptom: You cannot select Open Drawer, or you see this message when you select it.

Cause: No Cash Drawer Location is chosen for the station.

Fix: Ask an administrator to choose a Cash Drawer Location for the station. See Set up cash management.

“Failed to open cash drawer.” or “An error occurred while opening the cash drawer.”

Symptom: You select Open Drawer, the drawer stays closed, and you see one of these messages.

Cause: The request to open the drawer through its printer did not succeed. Often the printer is off or not connected.

Fix:

Check that the printer the drawer is connected to is on, connected, and working.
Try to open the drawer again.

A message starting with “Incorrect Passcode.”

Symptom: The Enter Cash Management PIN screen shows a message starting with Incorrect Passcode. and the number of attempts left.

Cause: The PIN you entered does not match the station’s Cash Management PIN.

Fix: Enter the PIN again. After too many wrong tries, the screen closes with Maximum attempts reached. Please try again later. Wait before you try again, or ask a manager for the PIN.

Still need help?

If the drawer still does not open, contact Jovvie support.