Void a till session in Jovvie Point of Sale

Voiding cancels the open till session without a cash count. Use it when you opened a till by mistake or started a session that should not count. For a normal end of shift, close the till instead.

Voiding a session does not undo or refund any sale. Orders paid in cash stay in your store. The session is kept and shows void as its status in the Cash Till report, with no counted amount or variance. See Cash till reports.

Before you start

A till is open for this station.
You have permission to manage cash.
If your station asks for a PIN on this action, have the Cash Management PIN ready.

Void the session

Select the three-dot button in the cart to open the cart menu.
Select Cash Management.
If the station accepts more than one currency, select the tab for the session you want to void.
Select Void Session.
In the confirmation that asks Are you sure you want to void this session?, select Void Session again.

To keep the session instead, select Cancel.
If the Enter Cash Management PIN screen appears, enter the PIN. If it does not appear, skip the next step.
Select Verify.

The register shows Session voided successfully and goes back to the Open Till screen. You can open a new till right away. See Open the till.

If you see an error

“Cash session is not open.”

Symptom: You try to void the session and see this message.

Cause: The session was already closed or voided, possibly from another device.

Fix: Select Cash Management to check the till’s status. If the Open Till screen appears, no session is open, and there is nothing to void.

“Failed to void session.”

Symptom: You try to void the session and see this message.

Cause: The register could not void the session.

Fix:

Select Cash Management to check whether the session is still open.
If it is still open, try to void it again.
If it keeps happening, contact Jovvie support.