Set up cart and order screen timeouts in Jovvie Point of Sale

Set up cart and order screen timeouts in Jovvie Point of Sale to clear an idle register and start a new order automatically. That keeps one customer’s cart from being left on screen for the next customer. Each station has its own settings.

This page covers the cart and order screens. To log out inactive users, see Log out inactive users.

Before you start

• You need to be an administrator or shop manager.
• When a timeout clears the cart, items that were not saved are lost. Staff can save an order first. See Save an order and finish it later.

Turn on session timeouts

1. In your dashboard, go to POS > Stations.
2. Find the station and click Edit Station.
3. Open the Cart tab.
4. Go to the Session section.
5. Select Session Expiration.
6. Click Save.

This is off by default. When it is on, the register watches for inactivity on three screens. Each screen has its own timer and its own action. An empty register does not expire.

Set the timers

For each screen, enter how many minutes of inactivity to wait, and choose what happens when the time is up.

Screen	Timer	Action	Default timer	Default action
Cart with an order in progress	Cart inactivity timeout	Cart expire action	15	Ask first
Payment, tip, and Points and Rewards screens	Checkout inactivity timeout	Checkout expire action	15	Ask first
Order completed screen	Order completed inactivity timeout	Order completed expire action	5	Automatic

1. In Cart inactivity timeout, Checkout inactivity timeout, and Order completed inactivity timeout, enter a number of minutes from 0 to 1440. Enter 0 to turn that timer off.
2. For each action, choose:
   • Ask first: shows an Are you still there? window with a countdown before a new order starts.
   • Automatic: clears the cart and starts a new order right away.
3. If you use Ask first, set Confirmation countdown to the number of seconds the window stays open. Choose from 10 to 300. The default is 30.
4. Click Save.

What staff see

With Ask first, staff see Are you still there? and two buttons:

• I’m still here keeps the order and restarts the timer.
• Start New Order clears the cart now.

If nobody answers before the countdown ends, a new order starts.

When a timeout clears the cart, the register shows a message starting with “Session expired” to say a new order was started.

Payments in progress

The timers do not clear the cart while a payment is being processed, or when part of a split payment has already been taken. A split payment is an order paid in more than one part. The register waits and checks again later.

If a new order starts while a customer was paying and you are not sure whether the payment went through, do not retry or charge another way yet. First confirm that no payment went through and none is still processing. Check the order list and your processor’s payment records. If you cannot confirm this, contact Jovvie support.